The short answer: no hair, no treatment. If the area has not reached a state where there is something to treat, we do not treat and we do not charge — even if an appointment was booked and even if you came in.
Why this needs saying at all
In most places you buy a package of ten or twelve treatments and get a fixed appointment every month. That schedule is convenient to manage, but it does not follow from what is happening in the skin — it follows from what suits the business.
Hair does not know that schedule. The laser only affects hairs in the active growth phase, and if the next group has not come up yet, the treatment does nothing. The full explanation of the mechanism and the gaps is in the interval guide.
What decides when you come back
The gap widens in three stages: treatments 1–3 every month, 4–6 every two months, and 7–12 every three months. But that is the structure, not the law. What actually decides is what we see on the skin.
For someone whose hair comes back slowly the gap lengthens, and for someone whose hair returns quickly it stays shorter. Two people who started on the same day will not necessarily finish on the same day, and that is completely normal.
What happens if you came and there is nothing to treat
We look at the area at the assessment, and if there is not enough active hair — we say so. We do not treat, we do not deduct from the hours bank, and we book a new date. Nobody pays for a visit that did nothing.
It costs us a slot in the diary that can no longer be filled. We prefer that to firing at skin where there is nothing to be done.
Why we do not sell a package
A package of ten treatments assumes we know in advance how many you will need. We do not — and nobody does. Anyone naming an exact number before they have seen your skin is guessing.
Instead we price by treatment time — you book a window of time and pay for what is actually done. Anyone who wants to spread the cost of a series does it through an hours bank, drawn down in quarter-hour units according to what is actually used. The full price list is here, and an estimate for your areas is in the calculator.
When we actually do shorten the gap
Sometimes it is right to come earlier, not later: in areas where hair grows fast — such as the face — and in the early stages of the series. That too is decided by what we see and not by a schedule fixed in advance. More on the face in the face guide.
What it looks like from the client’s side
At the end of every treatment we decide together when to come back, based on what it looked like that day. We do not send an automatic monthly reminder, and if it is still too early we will tell you to push it.
It also means your series may run differently from a friend’s. That is not a delay — it is your body setting the pace.
What that says about us
The same logic runs through everything we do — from the disinfection procedure to the way we price. Cutting corners costs money in the long run, and always turns out to be the wrong decision.
Questions that keep coming up
I came in and you said there was nothing to treat — did I pay for the visit?
No. We do not deduct from the bank and we do not charge for a visit with no treatment in it. We book a new date and that is that.
So how will I know when to come?
We decide together at the end of each treatment, based on how it looked that day. If something changes in between, we talk and move it.
Does that mean the series will take longer?
Maybe, maybe not. The right gap saves unnecessary treatments, because each one catches a full group of hairs instead of part of it. Fewer empty treatments also means less money.
What if I actually want to come every month?
We will explain why it will not help. If there is no hair in the active growth phase, the treatment does not move you forward — and we will not charge you for it.
Can I try before committing to a series?
Yes. The trial session is meant for exactly that — to feel the device and get an assessment before deciding on anything.
